These conditions set out the terms of the
contract, which you (the person(s) named on the confirmation
of booking) enter into by booking a holiday with us, David
Urquhart (Travel) Limited, the terms of which become effective
on you paying your deposit and us issuing a confirmation of
booking to you. The contract does not start until the confirmation
of booking is posted or handed to you.
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Payment |
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The balance of your
account must be paid to us, at the address stated on
the confirmation of booking, at least Four weeks prior
to the scheduled date of the start of your holiday otherwise
your booking will be cancelled and your deposit will
not be refunded. Payment is normally required in full
should the scheduled date of the start of your holiday
be within Four weeks of the date your booking is received
by us. Once made, you may change certain aspects of
your booking (for example the names of the passengers
travelling) or subject to availability of arrangements
departure dates, pick up points, room types on payment
of an administration fee of up to £20 per person
to cover our administration costs.
Cheques, Debit Cards and Credit
Cards are all acceptable forms of payment unless booked
within Ten days of the scheduled date of the start of
your holiday when we reserve the right to require payment
by debit or credit card or some other form of cleared
funds. |
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Cancellation/Changes
by you |
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In the event of you
having to cancel your booking you should contact us
immediately to avoid incurring any unnecessary charges.
Any verbal cancellation of your booking must be followed
up in writing within 24 hours. Unfortunately our bookings
are arranged with service providers many weeks in advance
of the date of travel and as a result we require to
impose cancellation charges. These cancellation charges
may be recovered through travel insurance, subject to
the terms of the insurance company policy and we would
therefore encourage you to obtain cancellation cover.
Our Cancellation charges are as follows:-
| Cancellation Date |
Charge |
| more than 28 days before departure
date |
Loss of Deposit |
| 28 - 14 days |
40% of Holiday Price |
| 13 - 7 days |
60% of Holiday Price |
| 6 - 1 days |
90% of Holiday Price |
| Day of Departure or later |
Full Holiday Price |
We accept your booking in good faith
and you agree that there are no reasons which have not
been disclosed to us in writing before booking (e.g.
severe infirmity or incapability) which may make it
unwise for you or your party to embark on the tour.
The safety and well being of all passengers on the coach
is the responsibility of the coach driver whose directions
providing they are reasonable must be respected by you.
We are responsible for the acts and omissions of our
staff and suppliers of services with whom we contract.
We are not able to accept responsibility for unexpected
or unforeseen circumstances beyond our control where
we have taken all due care to avoid them. |
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Changes by us |
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We may require to
cancel your holiday in certain unusual, unforeseen circumstances
beyond our control or in the event that the number of
people booked on a tour does not reach our minimum (normally
25). In the event of cancellation you are entitled and
we will offer you either (a) a substitute package of equivalent
or superior quality, if space permits or (b) a substitute
package of a lower quality, if space permits together
with the difference in price between the price of the
holiday you have purchased and that of the substitute
or (c) to repay you as soon as possible all the monies
you have paid us. In the event of cancellation we will
notify you at the earliest opportunity and give you a
reasonable time to enable you to take a decision on which
option you wish to follow. The new arrangement will, where
possible, be confirmed to you in writing. If a tour is
cancelled where the number of people booked on a tour
does not reach our minimum, you will be notified at least
14 days prior to the date of departure. Tours
advertised as “Last Minute Special Offers”
may be withdrawn at short notice, given the nature of
the offer. This does not affect the cancellation entitlements
as noted in the preceeding paragraph.
We sometimes make changes to journeys
and excursions in response to adverse weather conditions,
road repairs, road congestion and other local factors.
In these circumstances the driver will exercise his
discretion reasonably having all due consideration to
the relevant factors and as a result there may be changes
to the planned journey. In the event that the principal
destination of your holiday is no longer available for
reasons beyond our control, the consequences of which
could not have been avoided even if all due care had
been exercised, then we will attempt to make alternative
arrangements at no extra cost and will refund any difference
in the cost between the original arrangements and the
alternative arrangements supplied. Where we are unable
to agree to make appropriate alternative arrangements,
with both parties acting reasonably, we will either
return you to the original departure point or to another
mutually agreed place.
The price of your holiday is guaranteed
and will not be subject to any variations, either upwards
or downwards except for those resulting from variations
in (a) transportation costs, including the cost of fuel;
or (b) dues, taxes or fees chargeable for services;
or (c) the exchange rates applied to a particular package.
We will not vary the price within 30 days before the
date of departure. In the event of the alterations in
price being less than 2% then no variation will be made.
Should the price change be such
that it amounts to a major alteration of the terms of
the contract, or there is any other significant change
to the contract, then you will be entitled to the three
options noted in paragraph one of the “Changes
by us” section (above) and, where appropriate,
seek compensation. |
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Itinerary |
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You may have an opportunity to take part
in visits, which are outwith, the tour itinerary and for
which a charge may be made. You may or may not take part
in these activities, entirely at your own discretion. |
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Complaints |
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All complaints we receive are thoroughly
investigated and customers are kept informed at each stage
of the investigation. Sometimes investigations can take
time as we await response from our service providers.
In order to bring matters to the attention of the service
providers at the earliest possible opportunity you should
raise any matter that relates directly to the Hotel or
Holiday Centre with a Senior Manager or Owner as it arises
so that matters can be dealt with there and then. Any
complaint associated with transport should be intimated
to the driver as soon as possible to give him the opportunity
to correct any deficiency. Should the matter remain unresolved
after a reasonable time has been allowed for action, you
should report the matter to us without delay and confirm
the same in writing as soon as possible thereafter. We
would consider 28 days to be a reasonable time to confirm
the complaint to us and in the event of the complaint
not being intimated in time, this may impede the future
investigation and could affect your entitlement to compensation. |
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Behaviour |
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If you or any member
of your party is considered likely to cause offence, danger,
damage or distress to others we reserve the right at all
times to cancel or terminate your holiday completely.
If this situation arises our responsibility under the
contract will cease and we will be under no obligation
to cover expenses incurred nor shall we consider any claims
for compensation or refunds. Smoking
and the consumption of alcohol are not permitted on
our coaches. |
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Compensation |
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Where you are entitled to receive compensation
from us in terms of this Agreement or in terms of the
Package Travel, Package Holidays and Package Tour Regulations
1992 the minimum level of compensation payable by us shall
be either £10 where the cancellation (or significant
change to the contract) is made 14 to 28 days prior to
departure or £15 where the cancellation (or significant
change to the contract) is made within 0 to 13 days of
departure. Where the cancellation (or significant change
to the contract) occurs prior to 28 days before departure,
compensation may be payable where there is a provable
loss. If following upon the date of departure we are unable
to provide a significant proportion of the contracted
services the level of Compensation payable by us shall
be a minimum of £15.
Compensation is not payable (a)
in the event of us cancelling a tour in the event that
the number of people on the tour does not reach the
required minimum or (b) for unusual and unforeseeable
circumstances outwith our control, the consequences
of which could not have been avoided even if all due
care had been exercised by us.
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General Conditions |
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While at the time
of going to print the details contained in this brochure
are correct to the best of our knowledge, we will where
possible inform you of any inaccuracies or changes to
the brochure details at the time of booking. On
holidays wholly based in the United Kingdom, Isle of
Man, Channel Islands and the Republic of Ireland passports
are not required, however, a full British Passport is
required for all continental breaks and UK holidays
featuring excursions to the continent. If you are not
a British resident you should request further advice
before booking any holiday involving travel outwith
the Untied Kingdom
As a package holiday provider
we are bound by the Package Travel, Package Holidays
and Package Tour Regulations 1992. Regulation 20 of
these Regulations requires us to protect all customer
pre-payments and therefore all monies received by us
prior to the date of the holiday will be deposited in
a Secure Trustee Account controlled by Independent Trustees
who are professional people accepting the obligation
for controlling this Account in our customers’
interest. For tours outwith the United Kingdom the Trustees
will have funds available to cover repatriation of clients
to the United Kingdom should we cease to trade for any
reason.
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